How IT Support Works
The Secret Ziptech IT Support Ingredient – The “Red Zed”
- Proactive computer maintenance to prevent problems
- A Helpdesk that has banned voicemail and auto-attendant
- Your calls answered by a real-live plain-English speaking person
- Dedicated Account Manager to advise on IT strategy and planning
In the film Minority Report Tom Cruise played a cop who had the technology to predict future crimes and arrest the criminals before they committed them.
At Ziptech Services we do something similar with your computer network – we’ll get the computer Gremlins before they get you!
We install our IT Support agent on all the computers we manage for you. It looks like this and it’s often called the Ziptech Red Zed.
Depending upon the Managed IT Support service you select it keeps a watchful eye on your computer system looking for emerging problems and running regular maintenance and update routines to prevent problems from happening in the first place. As a result your computer system will be more reliable, less hassle and waste less of your valuable time.
No Voicemail…No Auto-Attendant… A Real-Live Person Will ALWAYS Answer Your Call
On the occasions when you need IT support you need to get through to a person who can help you – FAST! That’s why at Ziptech there’s no voicemail, no dial one for this and two for that. We’ve banned voicemail.
We’ll just answer your call – simple as that!
Our IT Help Desk is permanently manned during business hours by a team of engineers (plus there’s an out of hours service) We guarantee that your call will always be answered by real-live plain English speaking human being in less than 2 minutes.
An IT Support Company That Listens
When you call we will take the time to listen and truly understand your IT Support issues. Then we will double and TRIPLE CHECK that we are giving you the right IT Support solution. We will explain our approach in plain-English, without resorting to unnecessary technobabble. And if we believe there is a better approach way we’ll come up with alternative suggestions for you to consider.
Whatever happens we’ll work through the IT support issue for you until it’s fixed.
What You Should Expect From Our Business IT Support
- Fixed monthly prices – all the IT Support that your business needs for one low, fixed monthly subscription without any hidden extras. Check out our ZiptechPro.
- Rapid response – call our engineers directly and we can remote on to your systems to fix it there and then minimising the amount of time wasted with IT.
- Speak directly to our enginners – you’ll have direct access to The Ziptech IT Support team. You can reach them immediately for any kind of technical problem or question. You’ll feel as though you have your own in-house IT department, but without the costs!
- Managed Security – most of our Managed IT Support services come with anti-virus, anti-spyware and anti-spam included. We will manage the security while you run the business.
- Unlimited remote and telephone IT Support – any of your staff can call as often as they need to when they need to for IT support. It’s all included in our ZiptechPro and ZiptechLite IT Support packages at no extra cost.
- Unlimited onsite Emergency IT Support – if you have an IT emergency and it can’t be fixed remotely we’ll come to your office and fix it. It’s all included within our ZiptechPro support package at no extra cost.
- One-Stop-Source – eliminate the headache, wasted time and exhaustion of dealing with lots of different technology vendors – we’ll liaise with them all on your behalf.
- Peace of mind – we’ll take the hassle and worry out of IT Support for you. You always have a friendly face at Ziptech to call for advice and assistance.
Compare Ziptech IT Support Services
Ziptech offers 4 different Business IT Support services, all of which can be tailored to your specific requirements.
Click on the button below to find out more.