“We no longer have to worry about things going wrong, or about getting bogged down in techie issues. It’s such a relief and means that we can focus on building our business and providing the best possible service to our clients.”
David Priseman, CFO, Nyras
Data protection for an FSA regulated company
The company needed to put a proper system of automatic IT back-up in place to replace an existing system that relied upon individual employees to take care of their own back-up on their laptops. As an FSA-authorised company, Nyras was acutely aware that for security and data integrity and protection purposes it was essential that it should have an adequate back-up system.
All skills; no jargon
While the company evaluated a number of different suppliers, it was thoroughly impressed with Ziptech, which had been recommended by a trusted contact. “It was obvious that Ziptech were not indifferent to winning our custom and we really felt they were willing to go the extra mile,” says Nyras CFO David Priseman. “Also, not only were their technical skills clearly stronger than those of the other companies we looked at, but, refreshingly, they spoke to us in plain English as opposed to the usual technical jargon that you are often faced with when you deal with IT suppliers. They were helpful right from the start, and explained everything to us clearly and carefully.”
Nyras has “absolute peace of mind”
The service supplied by Ziptech, says David, has given Nyras “absolute peace of mind”. He continues: “Most of the staff here at Nyras have previously worked for big companies and they know that more often than not, the most important number in your contact book is the Technical Support number. We needed that type of support at Nyras and, thanks to Ziptech, that’s exactly what we’ve got.”
Fixed monthly budget in exchange for unlimited support
A cost-effective payment plan sees Nyras pay a fixed rate each month in exchange for an unlimited service. “To be honest, Ziptech set everything up so well and maintain the system so well that it’s rare that we need to call them. Everything runs like clockwork,” says David.
Final Verdict
“David says that he sees Ziptech as a good partner going forward. “We no longer have to worry about things going wrong, or about getting bogged down in techical issues. It’s such a relief and means that we can focus on building our business and providing the best possible service to our clients.”
