“In the early days our IT support was supplied by a one-man band. But as our business grew, so did our IT usage and we needed to progress to the next stage of support. Fast, professional response times are an absolute must, and we have found both – and much more – in Ziptech.”
Tom Burgess, Managing Director, Bond PR
Taking the strain
A fast-growing and busy PR organisation, BondPR, is at once hugely reliant on its IT infrastructure, but at the same time has little time to keep an eye on technical matters, which is why it needed a company of Ziptech’s calibre to take the strain.
“We don’t want to have to think about IT,” says Tom Burgess, BondPR’s Managing Director “We just want it taken care of, and fixed if it is broken.”
Operating to the max
Prior to appointing Ziptech, BondPR was dissatisfied with response times to glitches with its IT systems. It was also failing to maximise its server capabilities. With Ziptech on board, both issues have been resolved thanks to the latter’s robust service credentials and keen attention to detail. “From the outset the Ziptech team scrutinised our systems and made suggestions to improve IT, such as reorganising the server. As a business we have gained good improvements as a result,” says Tom.
Word of mouth
Interestingly, BondPR came to appoint Ziptech as a result of a referral, and has been so impressed with the group’s performance that in turn it has referred it to another company seeking IT support. “I would recommend Ziptech to any fast growing company that wants efficient IT without the hassle,” says Tom. “They’re a very personable team – really nice guys – and are very good at both explaining issues to us and taking on board our requests.”
Core Benefits
BondPR has seen real benefits since switching to Ziptech, some of these include:
- Quick, professional and knowledgeable answers when they need them
- Overall Improvements to their IT setup
- Ziptech’s ability to fix problems remotely, so they no longer need to wait for an engineer to arrive on site, saving time and money
- Ongoing help and advice, helping to ensure the future stability of their IT
The model partnership
Since hiring Ziptech, BondPR has a newfound confidence in the stability of its IT infrastructure both in the UK and in its Paris office. “Ziptech is all about doing a good job and supporting people via a thorough business model,” concludes Tom. “We feel safe in the knowledge that they will be a good partner going forward.”
