“We used to constantly worry about IT,” says Richard. “But now it’s not a distraction. We are totally confident that our systems are being looked after in a professional manner, which ultimately means we can focus on our business rather than waste time on confusing techy issues.”
Richard Samarasinghe, Sales and Marketing Director, Absolute Product
Speed and professionalism
The Company desperately needed to get a proper IT support system in place having previously relied on an unsatisfactory “one-manband” arrangement.
Under this system, its Customer Management software, which the company describes as its “nerve centre”, suffered tremendously any time Absolute experienced software problems. “When the system went down, our Customer Management was unable to function properly and for us to handle basic customer enquiries,” says sales and marketing director Richard Samarasinghe. “We needed someone who could resolve any IT problems we might encounter with speed and professionalism.”
Speaking our language
Having researched a number of possible options, Absolute shortlisted Ziptech to carry out an initial audit of the group’s systems, including hardware, software and internet services. When Ziptech presented its recommendations, Absolute was delighted with the company’s approach. “They were professional, knowledgeable, practical, and basically spoke a language we understood,” says Richard.
Confidence booster
With Ziptech on board, Absolute can now relax in the knowledge that the IT systems at both its warehouse in Devon and its Head Office in London are fully and competently supported. “We used to constantly worry about IT,” says Richard. “But now it’s not a distraction. We are totally confident that our systems are being looked after in a professional manner, which ultimately means we can focus on our business rather than waste time on confusing techy issues.”
Global reach
Ziptech is also assisting Absolute’s international agents across the world, a service that is proving invaluable. A Ziptech account manager keeps in touch with all the agents and is available to assist them should they encounter IT difficulties.
Final Verdict
“Ziptech has certainly lived up to its promise,” concludes Richard. “We never have staff complaining about their IT systems, and the support is a lot more robust than anything we have ever encountered, problems are dealt with promptly and professionally and we can sleep easy knowing that everything is in safe hands.”
