Don’t Take Our Word for it – just Take a Look at What Our Clients Have to Say …
Why should you believe that IT Support from Ziptech Services really will eliminate your IT hassles and allow you to get on with running your business?
We know how important authentic references are to the managers of small to medium sized businesses. You need to know that your investment actually works in real companies just like yours.
In the page below you will find dozens of endorsements from the owners and managers of small and medium sized businesses who have used our support services.
Video Testimonials – Click On A Video…
“Ziptech were the only one who gave us confidence in providing a personal service at the best price.”
“You can ring Ziptech and talk to a familiar voice and while they are sorting it out on a remote basis I can get on and do other things.”
“We’ve added 4 or 5 new people to the network – it was seamless – business as normal.”
“Ziptech think in terms of how can we fix this – nothing is too difficult. They have proven to be a fantastic partner.”
“I’d recommend Ziptech on the basis that they respond very quickly, they’re personable and very cost effective – certainly for a small business.”
“ Ziptech basically act like our IT department, not just a supplier. Their response times are fantastic. You can’t put a price on that kind of working relationship.”
“It was apparent that Ziptech Services cared about each customer. Ziptech Services have a very, very good system for dealing with problems. Their response is always rapid.”
“Ziptech always look to the future and stay one step ahead of our IT Support needs. They are proactive, practical and very supportive.”
Case Studies – Click on a Case Study
 How Forestadent Got Their IT Back On-Track“Ziptech were fast, efficient and have eliminated all the stress in our organisation caused by IT problems.” |
 With Ziptech We Finally Have Peace-of-Mind“Our previous IT Support Suppliers were small, low-cost companies that were always very busy and would often take far too long to sort out problems.” |
 How a Subway Franchisee Got an Outsourced IT Department “We needed reliable affordable IT support. Having Ziptech on board is like having your own IT Department, but at a fraction of the cost.” |
 How Security Shield Upgraded Their Network“We have never had a situation when we could not get hold of someone to help us.” |
 Bond PR “Fast, professional response tmes are an absolute must, and we have found both with Zptech.” |
 Nyras- Data Protection For an FSA Regulated Company.
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 Absolute Product“We used to constantly worry about IT but now it’s not a distraction” |
 Alan James & Co “Ziptech ensured everything ran like clockwork.” |
Client Testimonials
What is your core business and what are the IT support requirements?
There are two main aspects to our business: airplane interiors (manufacturing of seat covers and seat engineering) and flight support, which is a 24/7 operation that serves four airport around the UK.
The demand for IT support is fairly constant. In the whole group there are around 450 people and about 120 of them need IT to do their jobs. Because of the nature of flight support IT problems need to be sorted out rapidly as they can be mission critical. For the interiors side of the business office hours support is usually sufficient to keep things running smoothly.
We’ve been a client of Ziptech for about 3 years. Before that we had an in house IT manager based on the Isle of Man (which is where the Flight Support side of the business is based). We decided that it was better to fully outsource our IT and use Ziptech.
As a business we are of a size where we need IT support but we are not big enough to warrant a dedicated IT manager of our own. Ziptech provides us with the flexibility of on-call IT support, as well as the strategic side of planning our IT needs right down to the detail of sourcing and building new PCs. It’s good to know they are there on call for us. Ziptech give us a more uniform, standard support that everybody can understand.
In the early days it’s true to say that we had reservations about moving to Ziptech because we felt that the people within Flight Support would be resistant to or uncomfortable with the new arrangement (having had their own IT manager on site). But the Ziptech team visited all four sites to set up the Red Zeds on the PCs and it was good for them to actually meet the staff. I think that helped a lot.
Has there been a specific incident where Ziptech has dealt with something well?
We had issues with our email about a year ago and it was being supplied to us by a company on the Isle of Man. It was very expensive and the service wasn’t great. So we engaged Ziptech to migrate email onto our own servers here. The majority of users didn’t know that they had been migrated from one server to another – they just continued to get emails. Which is as it should be.
How has having Ziptech on board changed day to day operations?
Flight support has got over the hurdle of not having someone on site that they know very well. They’ve dealt very well with the transition to having their IT Support being handled remotely.
What have been the implications of outsourcing IT?
I think it’s a good arrangement. We pay a fixed amount each month. If we had an IT manager we could find there wasn’t enough work to keep him busy. Having support on call and having an SLA with Ziptech means there is a level of quality that we can expect from the contract. We don’t have any staff issues and Ziptech are there when we need them.
Do you have any recommendations for companies in a similar situation to yourselves?
For companies of a similar size outsourcing is a very good solution. It gives you the flexibility you need to scale up or scale back as required. For example I’ve just been speaking with Rad about replacing 10 PCs. We wouldn’t have the internal resource to configure all of those but Ziptech does. So the resource can be scaled up for that project and then drop back down again afterwards.
Would you recommend us?
Yes – we have a good working relationship with Jim and his team and it’s gone from strength to strength. We can see the benefits of Ziptech and they have helped us stabilise our IT. This is the first time we’ve been proactive about maintaining our stock of IT equipment. We have a programme of scheduled replacement and Rad has been very good at getting us some really competitive prices.
A Familiar Voice To Help
You can ring Ziptech and talk to a familiar voice and while they are sorting it out on a remote basis I can get on and do other things.
Excellent Service
Thank you for all your hard work, fixing my scanner. I found the service to be excellent and that you were on top of the issue at all times.
Efficient, Quick, Flexible and Reliable Service
We recently moved into our new offices and had to start our business from scratch……..quickly!
Ziptech Services has helped us set up an IT environment that works for us and they are still helping us to develop it as we go along with professional advice and an efficient service. I’m very happy to have found an IT support company that is as flexible as they are reliable.
Improvements Yield Results
From the outset the Ziptech team scrutinised our systems and made suggestions to improve IT, such as reorganising the server. As a business we have gained good improvements as a result.
I would recommend Ziptech to any fast growing company that wants efficient IT without the hassle.
We’re In Safe Hands
I would like to take this opportunity to express my thanks for the support that you and your colleagues are giving us on a daily basis. I feel that our IT is in safe hands with Ziptech Services at all times which was underlined by my most recent experience when I received an almost instant response to a query raised on a Sunday.
It’s Been A Pleasure
It has been a pleasure to work with Ziptech Services on our IT support issues. I would certainly recommend Ziptech Services in the future. Thanks for all your help.
Personal IT Support Service
Ziptech were the only one who gave us confidence in providing a personal service at the best price.
Very Cost Effective
Time is money for us – we’re a small company. IT problems don’t take up the individual’s time, so it’s very cost effective.
Worth Every Penny
The PR Network has been using Ziptech’s SupportLite package of IT services & support for the last six months. We wanted to find an IT firm that would free us up from dealing with IT issues and allow us to focus on growing our business. We chose Ziptech because we were impressed by their professional approach and experience working with “virtual” businesses. Since moving over, we have been delighted with the service. The migration was relatively painless and issues are always dealt with quickly, cheerily and with no tech speak.
It was a significant investment for us, but it’s been worth every penny.
Proactive IT Support
Ziptech are proactive, quick on the ball and are great communicators. Nothing is too difficult. Just fantastic!
The Worries Of Support Have Now Gone
The solution came from Ziptech Services in that it ticked all the required boxes. The main one being the on line solution enabling them to work with you on your machine. Start up took less than an hour, the monthly report on your pc status is a safety net as up to date anti-virus and spy ware are provided as part of the support.
The worries of IT Support have now gone and I can focus on developing my business knowing that should there be a problem support is only a phone call away.
With Ziptech There’s No Risk
Ziptech are stars! They know what they’re talking about and the fixed price projects are great. We know exactly how much a job is going to cost before we decide to go ahead. There’s no risk. If a job goes over time, as it sometimes can, Ziptech doesn’t charge us any extra.
We’ve saved thousands of pounds already this year and they’re friendly too!
Worth At Least 10 Times The Cost
The backup service we get from Ziptech is worth at least 10 times the cost. Data is very important to us. We need to be sure that we can recover from a disaster – we don’t want to lose everything we’ve got.
The fact that Ziptech can help us remotely, without having to come on site, makes things so much easier.
Support For Remote Offices And Mobile Users
Our business is dependent on effective IT, as our consultants are located all over the UK and spend much of their time on client sites. Ziptech were the only people who could support us effectively across such a wide range of locations. Their online support is the only sensible way it can be done.
Saves A Huge Amount Of Time And Hassle
At the click of a mouse Ziptech were able to fix my printer. Their remote management and trouble shooting saves us a huge amount of time and hassle.
Incredibly Fast And Convenient
Every contact I’ve had with Ziptech has provided me with a fast and efficient service.
I have a named contact and the team is very friendly, which is a welcome change from automated recordings and premium rate numbers: theirs is a local rate call. Having spent many hours on my own trying to solve strange behaviour or actual downtime, with great frustration and disrupted work as a result, I take real comfort from having a friendly voice talk through issues, speedily and efficiently.
Ziptech were able to sort out my desktop without even being here – remote IT management is incredibly fast and convenient – and I can get on with things while it is going on!
More Business Time Available
I can’t do business without my computer and I don’t have the time to look after it properly on my own. I’d prefer to spend my time doing business, that’s why I’ve outsourced my computer support to Ziptech Services, and I’m very happy to recommend Ziptech to you.
They look after the security and stability of my PC, by keeping my system serviced with updates and fixing things online whenever I have problems. It’s taken all of the hassle and worry about IT away from me, and more importantly has provided me with additional chargeable time with my clients.
I’ve calculated that Ziptech only needs to save me 6 minutes a week to make the service pay for itself. Anything more than that is additional income for me.
Faster Support
I’d never go back to the old way. Whenever we have a problem the Ziptech support team is able to analyse and fix it over the internet. It’s so much easier than trying to explain the problem or waiting until somebody can visit the office.
Time savings
It’s cheaper and better in the long run because any issues get fixed there and then. It takes much less time to sort out issues, so it costs less.
Problems Solved Immediately
We would recommend Ziptech to anyone. The service is personal, problems are solved immediately and they are slick, dynamic and commercially aware. I have yet to encounter a better IT company.
Speedy IT Support Response
Thank you for an amazing quick response to this request. Our auditor was well impressed with the speed with which our request was dealt with.
I owe you a pint!
Reduced Waste And Improved Efficiency
Everything is really efficient now. We’ve got better control of the business and we’ve seen a massive improvement in our diary management, and we can access data much more quickly. This has given us an overall reduction in man hours, and gives us more time to concentrate on serving our customers, and growing the business.
Ziptech Are Always Available When We Need Them
Our previous support company wasn’t giving us the support we needed, so we switched to Ziptech and we haven’t been disappointed.
They’re always available when we need them. The online service that Ziptech provides means that I can even get my emails and PC support when I’m as far a field as Tokyo! Ziptech have also helped us reduce our print and internet costs by about one third.
Willing To Go Above And Beyond The Call Of Duty
I always recommend Ziptech, sometimes to business owners who haven’t even asked. When we needed to set up an operations centre recently, and in a short timeframe, the team at Ziptech went out of their way to help us do this. Their knowledge, professionalism, flexibility and management ability, allowed us to become operational within four weeks.
We have consistently found them to be reliable, responsive, customer-focused, and willing to go above and beyond the call of duty.
Professional and Responsive
The decision to outsource something as important as IT is never easy. What swung it for Ziptech was their professionalism and responsiveness. Their experience has meant that they could anticipate some of the pitfalls we might face.
Above all they are business solution focused, rather than simply dwelling within their IT comfort zone – a huge comfort to people who just want their computers to work seamlessly.
A Technology Company That Speaks Plain English
It’s great to deal with a technology company that speaks plain English. I never feel uncomfortable calling them for help, they never make me feel like an “idiot user” and they are always able to respond quickly – more than 95% of our calls are dealt with quickly and efficiently without the hassle of getting an engineer onsite.
Big company level of IT support
Most of the staff here at Nyras have previously worked for big companies and they know that more often than not, the most important number in your contact book is the Technical Support number. We needed that type of support at Nyras and, thanks to Ziptech, that’s
exactly what we’ve got.
To be honest, Ziptech set everything up so well and maintain the system so brilliantly that it’s very rare that we need to call them. Everything runs like clockwork.
Plain English IT Support
Ziptech’s technical skills were just so obviously much stronger than those of the other companies we looked at. And, refreshingly, they spoke to us in plain English as opposed to the usual techie jargon that you are often faced with when you deal with IT suppliers. They were incredibly helpful right from the get-go, and explained everything to us clearly and carefully.
We Can Focus On Building Our Business
We no longer have to worry about things going wrong, or about getting bogged down in techie issues. It’s such a relief and means that we can focus on building our business and providing the best possible service to our clients.
Ziptech Care About Each Customer
It was apparent that Ziptech Servicescared about each customer. Ziptech Services have a very, very good system for dealing with problems. Obviously, you can phone them up, but they also have the “red Z” icon that sits in the bottom right-hand corner of your screen and when you click on it, it immediately opens and IT Support ticket for you so that you can ask for assistance. Their response is always rapid.
We always give our customers the best service possible, so we demand the best service from Ziptech and we get it.
Great Working Relationship
Ziptech basically act like our IT department, not just a supplier. Their response times are fantastic. You can’t put a price on that kind of working relationship. You simply cannot get a better service.
Ziptech Services Are Better Than Internal IT Support
In the past, we always managed our IT support internally. But it didn’t really work out because there wasn’t the depth of experience required for the many aspects of our IT needs. Ziptech are just completely on top of their subject.
Ziptech Manage My IT – I Manage The Growth Of My Business
I don’t have to worry about IT. If there is an issue my guys know the number, they call it, and it’s sorted out. It doesn’t come back to me. That allows me to carry on planning the strategies and planning the growth of the business, which is what I want.
Proactive IT Support
They always look to the future and stay one step ahead of our needs. They are proactive, practical and very supportive. In terms of the new server that we needed we were really impressed that Ziptech gave us 4-5 months advance notice that we needed a new server. It just gives us time to plan and get organised.
Fast response
Ziptech’s response time is fantastic, We have been consistently delighted by their service.
Office move – Ziptech were fantastic
Our office move was a piece of cake due to Ziptech’s spot on organisation. Our worst fear was that it would go wrong and that we’d be left high and dry IT wise, but Ziptech ensured that everything ran like clockwork. They were fantastic.
